They have already been sued for this very thing and were made to pay back millions of dollars to their customers. Now that I know this is going on all over the world I will print all these reviews and send them to my news for even more proof. I have emailed Fashionnova over 7 times no response and called Fashionnova over 20 times phone lines are closed. I have been told by DHL. One item was no longer in stock because of their tactics and they advised me they would refund my card for that item. Contact Fashion Nova customer service. Pretty convinced they just pocketed my money because they won’t answer anything related to my order. Our girls arenât part of the every day, theyâre the ones with an extra pep in their step. Smh I'm on my third payment for something I don't have. The call just bounces to another answering service. © 2020 Trustpilot A/S. Without my consent, giving them a return address. I already contacted my news for Toronto Canada and they have something to help alert others on our news. Majority of these stores sell similar quality products at comparable or low prices. Thank you was checking on a refund and customer service took very good care of my needs. They will deliver you products without trying to steal your money and item. Followed measurements on size chart, both items to small. he was wonderful, I ordered November and check my tracking and it went there 8 different states and NJ had it for 5days n said it was a delay now it’s sitting in Long Island city with no ticket made to come to Long Island Nassau and what makes it bad I have to package out there and they both in Long Island city, I ordered December 12th I paid for expedited shipping and I have emails and text messages stating my order was supposed to come December 20th my package haven’t came and is no longer giving me estimated date I tried contacting tried emailing I’m just going to make my bank dispute it and get everything for free since this a lying *** website I’m requesting a full refund, Ordered months ago and paid Express delivery to then get a a card to say I have to pay more money to get my boots when they got to the uk .. when I finally got my boot they come up very small even tho I order a size bigger very disappointed. I get that with Covid and now the holidays some companies are having shipping issues but I've gotten packages from Pakistan and China in 7-10 days and in this case, all I wanted was a tracking number but the package was never shipped. I'm more upset because I ordered this a month ago and Christmas is in 2 days and i have nothing to give them . I understand Covid & during the sale things can get backed up but this is ridiculous. You should all do the same. DO NOT ORDER FROM THIS COMPANY! Don’t bother ordering if you are outside of the US. It’s been over a month, I’ve received emails asking how the products were, however I haven’t received them. They couldve at least answered an email so I can get my money back and buy them a gift before Christmas but no. Vote with your money. For further context, I am in the UK. http://www.fashionnova.com/dresses-s/1513.htm has exactly what you're looking for!. he was wonderful So delighted with my customer service, I couldn't afford gifts this year for my boys so I decided to take advantage of fashion novas black Friday sale to get them some gifts. Honestly, Iâm surprised there isnât as many bad reviews out there for Fashion Nova as Iâd anticipated. Overview Fashion Nova has a consumer rating of 4.11 stars from 13,552 reviews indicating that most customers are generally satisfied with their purchases. I called their customer service line, but it ran me on a loop and didn't connect me with a human asking me over and over to input my zip code. Fashion Nova is plain and simple a company that sells fashion clothes, shoes and accessories to a low price. DO NOT BUY FROM FASHIONOVA. Please do yourself a favor and spend your money elsewhere. 8. Learn the truth. I have contacted the BBB and 20/20. Do you ever wonder why Fashion Nova has so many openings at â¦ NOT WORTH IT. It was all made very well with high quality fabric though the mask I ordered is way to big for anyone to be able to wear. I’ve emailed and called numerous times. Must have a great photographer! Don’t waste your time or money use another company and maybe FashionNova can survive on the lip service it gives to their customers in this economic climate. I ordered clothes for my 17th birthday and my package is a week late.Fashion Nova uses a cheap shipping company and when I call they keep telling me they will deliver my package the next day and never do.Fashion Nova also doesnât take any calls on there number which is very unprofessional.Highly donât recommend. The guy I spoke to was very rude and told me “don’t worry about your order, stop talking about it”...... excuse me. Wouldn’t recommend since the clothes aren’t cheap and you don’t know if you’ll get the product. I love how easy it is to order clothes here at Fashion Nova. STOP IGNORING MY MESSAGES. I placed an order ( without reading the reviews, silly me). Fashion Nova ranks 2nd among Designer Clothes sites. i went on the Instagram ,facebook i do research about the customer support number finally i got the number which was Plus 1-Eight four five seven nine five three zero nine nine -when my line was connected they helped me some with instructions so that i can return nasty back and initiated my money to me, at first I thought whether they will really help me or it’s a scam but after I confirmed with my bank I was relaxed I couldnt log in or fix it no matter what I tried and your worker helped me. I bought €70 worth of clothes. Never received package nor refund after a month. Now what I’m going to do? Following all these activities on November 25th I get another automated email from Fashion Nova in response to the case I filed directly with them telling me my order was still being packaged. I've been emailing customer service and they only reply with an automated response and the phones are always busy. Cheap & affordable fashion online. Fashion Nova is the top online fashion store for women. ?Not only are they lying to my credit card, but they’re lying to customers. I’m so mad right now ! That was done on 12/17/20 and I still don't have my package and fedex states there is no delivery information. WHAT?!?! International postal services are crap. Cheap & affordable fashion online. I have emails and text telling me it was shipped and it will be delivered. This whole site is not trustworthy. I have no updates. Paid £107 in taxes to Fashionnova only for DHL to tell me that in order for me to have my order I will have to pay taxes of £107 as no taxes have been paid. Today is the 10th and I have tried Fashion Nova's customer support on their Twitter's FashionNovaHelp page and have received NO RESPONSE. It's messed up. AND I’ve already paid the customs charges. It has me in a place where my entire wardrobe is FN so when I placed my order during Black Friday needless to say was a great deal. No longer will be shopping with them. Perhaps, without noticing, youâve double-tapped a Fashion Nova look during the hours youâve spent mindlessly scrolling through Instagram. Tracking stated my package has been in NJ since 12/19/20 and that no additional information is available.I did file a complaint with the BBB which is how I got FN to reship my items. I don’t understand how FN is so popular. Shipping was actual clothing is nothing like the pictures. I’ve emailed fashion nova and called them numerous times with no response at all! I wish I’d read the reviews BEFORE I’d ordered, would have saved a lot of stress! When I placed the order I was told I would receive it in 4 days. Fashion Nova Faux Suede Chunky Heel Boots/Booties $24 $50 Size: 8.5 Fashion Nova kierrakloset. I ordered from them and found it weird that no one answers their phone. Otherwise I recommend them. Fashion Nova is the top online fashion store for women. FASHION NOVA NEVER FAILS TO DISAPPOINT. Two days until Christmas and I have nothing for my daughter. Consumers satisfied with Fashion Nova most frequently mention good quality, online shopping and last week. Use Quadpay to shop anywhere, online or in-store. I’m not the only one this has happened to and I’m disappointed I have to FashionNova will answer the phone for a credit card company to defend their right to keep my money, but won't answer my calls and deliver the items for which I paid. Every time I contact them they ignore my messages and offer me store credit which lasts 3 days and I don't want. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with FashionNova Customer Service. Shipping was a. It was suppose to be here on December 22nd. I'm so upset and angry. Will be returning my items. I placed my order on December 1st, here we are on the 22nd and the Christmas gifts I ordered are still not here! But I don’t need no gift card I just want my package to arrive on time! Fast Shipping + Customized Service. I placed an order during Cyber Sale and still did not receive it! © 2020 Trustpilot A/S. Paid my customs fee when I checked out with my order. i went on the Instagram ,facebook i do research about the customer support number finally i got the number which was Plus 1-Eight four five seven nine five three zero nine nine -when my line was connected they helped me some with instructions so that i can return nasty back and initiated my money to me, at first I thought whether they will really help me or it’s a scam but after I confirmed with my bank I was relaxed I couldnt log in or fix it no matter what I tried and your worker helped me. Have emailed and dm’d fashion nova and 2 weeks later I am yet to receive a response. For example (cotton blend) actually means mostly polyester. 3 weeks later I have no parcel. Oct 20, 2020 - Looking for a cute, sexy, or casual dress? It doesn't sound like a lot of money but what's mine is mine. Fashionnova is a big tax SCAM!! In the end, I had to resort to raising a dispute with my bank - I luckily have received my money back but if Fashion Nova decide to dispute my chargeback, they will take it back so I am waiting hopefully....Honestly, to my fellow UK customers, do not even bother! I have been a regular shopper of Fashion Nova. I ordered over $100 worth of clothes off fashion Nova on Black Friday. But there is no update telling me where it is. Absolute joke of a company! I'm really satisfied customer!!!!!!! !. I do not want a store credit as I don't want to do business with them anymore. Upon arrival they have been sent separate and I had to pay £15.11 per package to the Royal Mail. I'm livid. They use some off-brand shipping company and create 'tracking numbers and slips' but NOTHING IS EVER DELIVERED - THIS IS A SCAM!!! HELP PLEASE! I ordered my package almost a month ago, and I was checking and checking the order number because nothing happened since then.. and what did I see today??? Fashion Nova Men Short Sleeve Tee Black Size Large $19 $0 Size: L Fashion Nova norafgr. Well it's now 12.23.20 and nothing had been received. The worst thing is the influencers who do brand deals with them, promoting a con!!! So for €70 worth of clothes I paid €45 on taxes - just go to Penney’s instead! so close to Christmas Managed to get refundOrder took three weeks to arrive. I’m mostly concerned about the global freight systems, if I pay the fee they are telling me to pay will I actually get my order or not? Once the order was placed I received an update saying I will received my order on Saturday, December 26th. Not only did the package NOT arrive, but on the day it was due to arrive I received several other packages and Door Dash - but nothing from Fashion Nova. But we are talking about A DIGITAL GIFT CARD. 100+ million customers helped. Are they even legit? Fashion Nova Men skinny jeans $20 $68 Size: Waist 42 Fashion Nova marissacab209. Gift cards are digital. I have contacted my visa company with proof with my documents. Still no sign of the order whatsoever! We have seen a lots of guys getting their items from Fashion Nova and majority of the Fashion Nova reviews found online have positive feedback about Fashion Nova. Don't believe all the positive hype from social media posts. Be aware before you purchase from this company!!! These items took 6 weeks to ship from the US to the UK. Taxed and insane amount on each! Must have a great photographer! My card says differently.... sooooo I’m confused. Can someone advise me on what to do? Horrible quality, and awful customer service. All rights reserved. Ordered items on 5th November, tracking said it arrived in destination country around the 17th November. I have never really had a problem with receiving my order from fashion nova up until these last couple of times, placed an order on Nov,16,2020 got an email the next day saying great news order is on its way up until this day still have not recieved package and today is Dec,21,2020. So disappointing!!! After no response from anyone at Fashion Nova I filed a claim with my credit card because the items were never delivered. How is that possible?? Fashion nova needs to return the money and not rip people off during the holidays. I’ve emailed in, no response. I placed my order on the 3rd of this month, I didn't receive a tracking number until the 17th and a day later it said my order will be here on the 21st. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. A free inside look at company reviews and salaries posted anonymously by employees. !Customer service is beyond pitiful. If I hadn’t have emailed they wouldn’t have told me this. Other shops would be too much of a hassle with their order forms and such. Good thing I've got Fashion Nova. I’m working with Global news. What Fashion Nova needs to do is stop hiring models and get some customer service reps!! They charged me taxes and duties in US funds then DHL charged me all over again. Our Nova Stars dare to be rare. The online customer service "Live Chat" NEVER works, the online messaging responds with the same automated, general, BS response no matter what you ask them. They have charged me taxes but yet no paid it. This is fraud – and If I can save anyone from experiencing this I will. Only to find out my order has been returned back to Fashionnova. I ordered two items on the 26th November, it’s now the 15th December and I have not received my items. Fraud is illegal! It's the 23rd and I haven't received anything. Parcel was held by DHL and I had to pay a second set of taxes as I knew I’d not get the parcel. I WOULD NOT give them even one star! Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Fashion Nova is your go-to store for the latest trends in women's clothing - find dresses, tops, jumpsuits, jeans and more. Clothes are garbage, I got 9 things and have to pay almost $400. 114 Fashion Nova reviews. Very happy with this purchase and return policy Managed to get refundOrder took three weeks to arrive. Unfortunately just like everyone else they take your money don’t communicate ignore your e mails and don’t deliver leaving you in all sorts of problems the real crime is how there are still able to operate as a company. 2. Actual clothing is nothing like the pictures. Split your payment in 4 installments over 6 weeks. Customer service is TRASH! Take a moment to remember the last time you saw an Insta-pal (whether a celebrity or a social-media influencer or a friend) pictured in absurdly high-waisted jeans with pre-made holes large enough to squeeze a cantaloupe through. All rights reserved. â Fashion Nova is really ridiculous! I am assuming they want to keep the goods and my money... Not even worthy of 1 starI bought some clothes a year ago about $30.00 worth. Once I entered my payment information and completed my order, I received a tracking email with a delivery date of 12/28/20. I called to inquire about this ( after reading the awful reviews). For example (cotton blend) actually means mostly polyester. I’m waiting until Christmas to receive my stuff. At this point I'm thinking of filing a small claims suit or getting a bunch of people together for another class action lawsuit against them. Y’all so busy trying to promote but in the end no one will buy because you’re slow and have no workers. I placed an order with FN on 11/27/20. In other words this site is a SCAMMM. I obviously won’t purchase from them again. Shop smarter! Quality of items is very low, thin material, poorly made, not what was shown in photos.The quality of the fabric is very poor and the garments themselves do not look nearly as nice as the photos. According to their website, the creators of Fashion Nova believe that their customer is âthe Star.â They envision their customer as girls who are âadventurous, inspirational, and badass.â They want their girl to be the best dressed girl in the room, whose Fashion Nova outfit adds just a bit of extra sparkle. I would give this company a zero if I could! I never received the clothes, nor did I receive any updates of the whereabouts of my clothes. Don't EVER order from Fashionova. I have no updates kn my order and I have a feeling I won't be getting it! Same Fashion Nova Cyber Sale Like the rest I ordered and nothing, they website say onelivex has my package I contacted them and was told they do not and escalate to fashion nova I did exactly that with no response I followed up for 3 days and nothing, SO I called my damn bank F Fashion Nova. Apparently, their site is very deceiving & misleading! I lost my job due to covid-19 and I used the quad pay. (From £30 to £16). Fashion nova has turned to trash & i doâ¦ Fashion nova has turned to trash & i do mean absolutely trash. I've written to customer service and I haven't received a response yet. This is fraud what they are doing to people. I can't believe I have the same experience as others on here. Somedays they answer when I ask if my money is going to return and somedays they just ignore my messages. FASHION NOVA Beyond This Time Chunky White Sneaker NWT $42 $0 Size: 9 Fashion Nova urbannchic. 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